Terms and Conditions
Also Frequently Asked Questions
Successfully trading online for over 23 years (since March 1997)
We have an excellent track record of top-notch service, and we aim to keep it that way. Please see REVIEWS
Everything is printed to order, so please choose your print carefully, as we cannot exchange items unless faulty.
Please check with us before ordering if you have a deadline to meet (birthday gift etc.). Sorry, but PayPal now charge us a fee even if the transaction is refunded (3-5%). So this will be deducted from any refunds where customers didn't check with us about deadlines BEFORE ordering. Also if you order an item which says 'UK Only' and you're not in the UK; sorry but we can only refund the amount after fees have been deducted. Or any other reason you may want a refund when it's not our fault. Usually these fees are approx. £3 per £100 spent.
Your statutory rights are not affected.
Should you find that your order is faulty or damaged in any way, we'll replace it as quickly and efficiently as possible
Tony Howell has work in various galleries over the South-West of England, but if you're unable to visit these, we can send you a small test print of the image you're interested in, so that you can see the quality before ordering (UK only). This applies to Prints and Canvas Prints only. Please order a test print from under the large images (look under the PRINTS or CANVAS menus) - they cost £3.00 each and have SAMPLE printed lightly over the image
Tony uses very high quality cameras. Prints from these high-end devices show great quality even at wall size. We have sold prints 5 metres wide and beyond, and they were stunning! Not all images were made this way though, so if you'd like a very large print of a particular image, please Contact Us by email with the image number and we'll gladly advise
This depends on whether Tony is in the office, but often the answer is yes. Please Contact Us
Photo prints up to 100 years if kept out of direct sunlight under glass, Canvas prints up to 70 years if kept out of direct sunlight. Heat sources like radiators will reduce the longevity of all prints, so ideally keep your print away from them
No, all images or prints are supplied without a copyright notice on them, this is just added to the web images to protect them from being stolen
Yes, please see Image Use Terms and Conditions (PDF)
We deliver almost all products free to UK Mainland. Scottish Islands, Channel Islands and other offshore locations may incur an extra charge - please check with us before ordering. We can often deliver next day if necessary; please Contact Us Please inform us as quickly as possible if the goods are lost or damaged in transit so that we can make a claim against the carrier, and ensure that your order is satisfactorily completed
When placing your order you will be taken to our secure payment gateway to enter your credit/debit card details which are encrypted within the PayPal system. We do not have access to this information. This website is certified safe by Norton Internet Security
Tony Howell Photography does not disclose buyers information to third parties (except when ordering certain very large or special order prints which will be sent to your premises direct from our professional suppliers. In this case, the supplier will not disclose any of your details)
For international customers outside the UK mainland (inc. The Channel Islands) - customs charges may be levied when the parcel reaches your country and must be borne by you
We reserve the right to change prices without notice, and by law we do not have to sell any items advertised on this website if the price from our supplier has changed since we last updated this website. We do our best to ensure this doesn't happen, as we want your experience on tonyhowell.co.uk to be a truly positive one, as it has been for thousands of customers over the last 20 years of online trading
GDPR Policy (pdf)
